Data Deletion
Last updated: 9 November 2026
You can ask Raremedia Pty Ltd (RARE) to delete the personal information we hold from your Facebook or Instagram messages to us, or from this website, at any time and at no charge.
How to ask
Email [email protected] with the subject "Data deletion request". Please include:
- Your name
- The Facebook or Instagram account you messaged us from (the profile name or username), or the email address you used on our website
We may reply to confirm it is you before we delete anything.
What we delete
- Your messages to our Facebook Page and Instagram account, and the name and profile picture we received with them
- Website chat conversations and the contact details you gave us there
- Enquiry records and contact details we hold from website forms
If the law requires us to keep a record, for example for a paid engagement or tax purposes, we keep only what is required and tell you what and why.
Timeframe and confirmation
We complete deletion within 30 days of your request and confirm by email once it is done.
Remove RARE's access in your Facebook settings
You can also stop our app from accessing your Facebook information yourself:
- Open Facebook and go to Settings and privacy, then Settings.
- Choose Apps and websites.
- Find the RARE app, select it and choose Remove.
Removing the app stops further access. It does not delete messages we have already received, so send us a deletion request as above if you want those removed.
More detail on how we handle personal information is in our Privacy Policy.